Refund Policy

Last updated: 24 October 2026

This policy explains how refunds work for our apps and for client services from Lumivance Technologies Private Limited. It does not affect any rights you have under the Consumer Protection Act, 2019 or other consumer law.

1. Apps bought on Google Play

Kreyon, Yaam, Pixelle and their in-app unlocks bought on Google Play are sold by Google, so refunds follow Google Play's refund policy.

Within 48 hours of purchase: you can request a refund directly from Google Play (play.google.com › Account › Order history, or via the Google Play Help Center).
After 48 hours: email us with your Google Play order number (it starts with GPA.) and the reason. We will review your request and, where it is fair — for example if the app does not work on your device and we cannot fix it — refund through Google Play.
Free trials: where an app offers a Google Play free trial, cancel before the trial ends and you will not be charged.

2. Apps bought on the Apple App Store

Purchases on the App Store are sold by Apple, and refunds are handled by Apple. Request one at reportaproblem.apple.com. We are unable to issue App Store refunds ourselves, but we are happy to help if you have a problem with the app.

3. Kreyon on kreyon.digital

Kreyon for Mac and Windows, and brush and palette packs bought on kreyon.digital, are covered by the Cancellation and Refunds policy on kreyon.digital.

4. Client services

Because design, development and marketing work is made to order:

An advance paid to book a project is refundable in full if you cancel before any work has started.
Once work has started, you pay for the work completed up to the date you cancel; any balance you have paid beyond that is refunded.
Amounts already paid to third parties on your behalf (for example domains, hosting, licences or advertising budgets) cannot be refunded by us.
If we fail to deliver what was agreed and cannot put it right, we will refund the amount paid for the part not delivered.

Your signed proposal or agreement may set out specific milestones; where it does, it applies.

5. How refunds are paid

Approved refunds for services are paid to the original payment method or by bank transfer within 7 working days of approval. Store refunds are paid by Google or Apple to your store payment method.

6. Contact

Email contact@lmvctec.in with your order number or invoice number, the product or service, and what went wrong. We reply within two working days.